Shipping & REturns

Australia wide shipping

We offer shipping through Australia Post.

For orders over $100 we provide FREE shipping.

All orders are shipped from our studio within 1-3 business days of your order being placed.

Please ensure you enter your shipping address correctly as additional shipping charges will be charged for redelivery.

Once your order has been shipped you will receive tracking information via Australia Post and your order should arrive within 10 business days.

If you do not receive your order within this time, please contact Australia Post and lodge a customer enquiry.

If you still have concerns about your delivery, please contact us at

Alternatively, local Pick Up in Dayton (6055) is available. Contact us to arrange a suitable collection time.

damage or breakage

In the unfortunate event your item is damaged during shipping, please email us at within 7 days of receiving your order. Please include a photo of the packaging and the damaged item inside the packaging. We will replace your damaged item within 5 business days exclusive of shipping times.

returns & refunds

If your Ambient Flames product does not perform to your satisfaction, please email us at and we guarantee to make It right. You will be responsible for return postage and shipping of the replacement item.